Information Portal

Here you will find solutions, ideas and useful information. We’ve tried to be as thorough as possible to help as many customers as we can – so you might have to scroll carefully to find the solutions that are relevant to your needs. If you find anything confusing, or missing, please do let us know via the form below so we can have it adjusted.

Help - Personal GPS Tracker

Problem Solving


SIM Card Issues

Battery Usage & Charging

More Useful Functions

Extra Tips

Still Stuck?

Explain your question or problem using the form below, and we’ll be in touch as soon as possible to help out. This form will let us know that your problem is related to this particular device. If you find something that you think would be useful to be addressed on this page for other customers, then please let us know so we can add it.

  • In case its easier and quicker for us to check/help directly
  • An approximate date is fine
  • If your issue relates to your SIM card or online tracking, please include any relevant access details so we can help you sooner. It would also be useful to know whether your green LED is off, slow or fast blinking. For any other problems, please be specific with details, including any text responses you have had which may be relevant. This allows us to solve your issues quicker, rather than having to come back for the relevant information.