Easy to Set Up and Use

Setting Up Your GPS Tracker

You can start receiving reply location texts to your mobile phone within minutes of receiving your GPS Tracker. It's easy to get set up - we provide clear and concise step-by-step information so you can't go wrong.

But if you do get stuck, you'll also have access to our super-useful online help portal, offering stacks of extra detail, tips and advice for best usage. Of course, we're also a quick email or phone call away to help out if you need it.


As long as the device is switched on, you can set everything up from your mobile phone from anywhere.

What do you need to do?

  • Activate the SIM

    Your welcome sheet will walk you step-by-step through activating the pre-installed SIM (this page also has information about the cheap ongoing SIM usage costs), which takes a few minutes. You'll register your own online account with the SIM network, add your £10 credit (and get £5 free!), which you then look after on your own (as you would with a mobile phone). If you want to install your own SIM instead, you'll find instructions for doing that too.

  • Set up the Tracker

    This is all done via text message, from your mobile phone. You can text certain commands to program in any optional designated numbers (e.g. to receive alerts, or SOS texts/calls). The helpful manual contains a quick-start guide to get locating immediately, then has more detail about the various optional functions (e.g. wandering or fall alerts) if you need them. It's useful to set at least one number into the device, which can then receive alerts if the battery is running low (less than 15%). You can set up to three different numbers if there are multiple carers.

The person being tracked doesn't have to do anything

  • The GPS Tracker responds automatically to location request texts - the person with the device won't even know it's locating or texting out.
  • If you call the device - it will answer automatically after buzzing - they don't need to press any buttons.
  • They don't need to do anything except carry the device

What else is involved?

  • Charging the Battery

    Our Stray Star GPS Dementia Tracker comes with an optional charging cradle for easier charging, or you can simply plug the enclosed USB lead directly into the side (under a waterproofing rubber seal). It takes about 3-5 hours to charge, but will arrive with about 50-70% battery for you to get started. Battery life lasts for about 3-7 days depending on which battery mode is used.

  • Keeping Your SIM Credit Topped Up (can be auto-renewed)

    You will register your own online account when activating the pre-installed SIM. You can log in to check your remaining credit at any time. When activating the SIM, you can tick a box to select auto-renewal, where it will top up with £10 of credit whenever it drops below £2 (limited to three top-ups a month). If you are using the £6 per month inclusive goodybag option (which is more than enough for even heavy usage) then it will automatically renew each month. You can always change these options at any time.