Privacy Notice

This section explains how we collect and use your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Personal GPS Trackers is a trading name of Stray Star Ltd, a company registered in England and Wales (Company No. 08469000).

Stray Star Ltd is the data controller for personal data collected through this website in connection with product purchases.

Contact email: [email protected]

2. What information we collect

When you place an order, we collect:

• Name
• Billing and delivery address
• Email address
• Telephone number (if provided)
• Order details
• VAT exemption declarations (if applicable)
• IP address and browser information (for fraud prevention and security)

We also collect limited technical data through cookies (see Cookies section below).

3. Lawful basis for processing

• Contract: To process and fulfil your order.
• Legal obligation: To retain accounting and VAT records.
• Legitimate interests: Fraud prevention, security, customer support.
• Consent: For non-essential cookies (where applicable).

4. Who we share your data with

We share necessary data with trusted third parties solely for order fulfilment and legal compliance, including:

• Paymentsense (payment processing)
• Delivery couriers
• Our website hosting provider
• Our email provider (Google Workspace)
• Our accountant or professional advisers (where legally required)

We do not sell your personal data.

5. How long we retain data

• Order and accounting records: 6 years (HMRC requirement)
• VAT records: 6 years
• Customer service correspondence: up to 6 years

6. Your rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request erasure (subject to legal obligations)
• Restrict processing
• Object to processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk

7. Cookies

Our website uses strictly necessary cookies to enable core functionality such as shopping cart management and checkout. These cookies are required for the website to function properly and cannot be disabled.

We do not use analytics, advertising, or marketing tracking cookies.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

9. International Transfers

Some of our service providers may process personal data outside the United Kingdom. Where this occurs, appropriate safeguards are in place in accordance with UK GDPR, including the use of adequacy regulations or standard contractual clauses where required.

10. Third-Party Tracking Services

If you use a third-party tracking platform in conjunction with our devices, that provider will act as an independent data controller in relation to location data and tracking information. You should review their privacy policy carefully.

Terms and Conditions of Sale

1. About the Products

Our GPS trackers are electronic location monitoring devices that rely on GPS satellite signals and GSM mobile networks. Performance depends on external factors including signal availability and network coverage.

A SIM card is required for operation. Where provided free of charge, the SIM is supplied by GiffGaff and subject to their own terms and network conditions.

We do not guarantee uninterrupted signal, network availability, or location accuracy.

Our GPS devices may operate in conjunction with third-party online tracking platforms. Where such services are provided by an independent third party (including but not limited to GPS-Trace / Ruhavik), those services are governed by the third party’s own terms and privacy policies.

Stray Star Ltd does not control and is not responsible for the operation, availability, data processing practices, or performance of third-party tracking platforms.

Where you choose to use a third-party tracking platform, you enter into a separate agreement directly with that provider.

2. Formation of Contract

A contract is formed when we send you an order confirmation email. We reserve the right to decline orders.

3. Pricing and Payment

All prices are shown in GBP and include VAT where applicable.

Payment is processed securely via Paymentsense. We do not store full card details.

4. Delivery

Delivery times are estimates and not guaranteed. Risk passes to you upon delivery.

5. Your Right to Cancel (Consumer Contracts Regulations 2013)

You have the right to cancel your order within 14 days of receiving the goods without giving a reason.

Refunds will be made using the same method of payment used for the original transaction unless you expressly agree otherwise.

To exercise your right to cancel, you must inform us by email or via our contact page within 14 days of delivery.

You then have a further 14 days to return the goods.

We will refund the purchase price (including standard delivery costs) within 14 days of receiving the returned goods.

You are responsible for return postage costs unless the goods are faulty.

We may reduce your refund if the value of the goods has been diminished due to handling beyond what is necessary to establish their nature, characteristics, and functioning.

Exceptions

If a SIM card or network service is activated at your request during the cancellation period, you acknowledge that services may begin immediately and that your right to cancel may be affected in accordance with Regulation 36 of the Consumer Contracts Regulations 2013.

Activated SIM cards, top-up credit, or network services may not be refundable once activation has occurred where permitted under consumer law.

6. Faulty Goods (Consumer Rights Act 2015)

If goods are faulty, not as described, or not fit for purpose, you are entitled to remedies under the Consumer Rights Act 2015, including repair, replacement, or refund.

7. Warranty

Products are covered by a 12-month warranty against manufacturing defects. This does not affect your statutory rights.

8. Limitation of Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded under applicable law.

GPS tracking devices rely on signals from global positioning satellites, mobile network mast towers, cellular data services, and related telecommunications infrastructure. Signal strength, accuracy and availability may be affected by factors outside our control, including but not limited to:

• Satellite positioning and orbital movement;
• Atmospheric conditions and weather;
• Physical obstructions such as buildings, terrain or vehicles;
• Indoor use or signal reflection (“GPS drift” or “signal bounce”);
• Mobile network coverage, mast availability or roaming agreements;
• Network congestion or temporary service outages;
• SIM card configuration or network provider restrictions;
• Battery charge level or device handling.

We do not guarantee uninterrupted operation, continuous connectivity, precise location accuracy, or availability of GSM, GPRS, 3G, 4G or successor network services.

The device is an assistive monitoring tool only and must not be relied upon as a safety device or as a substitute for personal supervision or emergency services.

Subject to the above and to your statutory rights, our total liability arising out of or in connection with any contract for the sale of goods shall not exceed the purchase price paid for the relevant product.

We shall not be liable for any indirect, consequential or economic loss including loss of profit, loss of opportunity, or loss arising from network failure or signal interruption.

9. Force Majeure

We are not liable for delays or failure to perform caused by events beyond our reasonable control.

10. Entire Agreement

These Terms constitute the entire agreement between you and Stray Star Ltd relating to the purchase of goods and supersede any prior representations or agreements.

11. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

12. Governing Law

These terms are governed by the laws of England and Wales. Disputes shall be subject to the jurisdiction of the English courts.

13. Complaints

If you have any complaint regarding your order, please contact us at [email protected]. We aim to respond within five working days.

Contact Details:
Stray Star Ltd
8 Drake Close, Cullompton, Devon EX15 1FN
Email: [email protected]
Phone: 01392 580655