Need Assistance?

We’ll try and get it resolved for you asap.

The quickest solution might be right in front of you – the vast majority of customer queries are answered in the manual or Help Portal.

  • Re-check the Manual (just in case!)

    If its a usage issue, do check the relevant section in the manual again, as you may have overlooked or misunderstood something.

  • Check the Help Portal

    Your GPS Tracker’s Help Page URL can be found in the back of the manual (and mentioned on the Welcome Sheet). The detailed and thorough online guide is packed with tips and solutions for your specific GPS Tracker. The vast majority of solutions are listed there, including charging, usage, unusual/lack of text responses and lots more.

I have checked my Help Page, but still need help

Get in touch!

We aim to reply to emails as soon as possible. Please remember – the more detail and information you can provide in the message, the sooner we’ll be able to resolve your query. 

  • You may solve your own issue faster by referring to the help page. It is referenced in your manual.
  • Just in case its easier for us to check/help directly
  • If your issue relates to your SIM card or online tracking, please include any relevant access details so we can help you sooner. For anything else, please be specific with details, including any text responses you have had which may be relevant.