Help with: GPS Watch Tracker

Hopefully you will be able to solve your issue here, and learn more about using your Tracker. We’ve tried to be as thorough as possible to help as many customers as we can – so you might have to scroll carefully to find the solutions that are relevant to your needs.

Please Note: We updated the site in 2018, and while this page has been updated too, it may contain formatting errors (it was deprioritised as the device is no longer supported).

Usage Issues

Issues with location accuracy

Charging issues

Other device issues

Online Tracking

Still Stuck?

Explain your question or problem using the form below, and we’ll be in touch as soon as possible to help out. This form will let us know that your problem is related to this particular device.

  • In case its easier and quicker for us to check/help directly
  • An approximate date is fine
  • If your issue relates to your SIM card or online tracking, please include any relevant access details so we can help you sooner. For anything else, please be specific with details, including any text responses you have had which may be relevant.