Customer Service & Aftercare

Customer Service and Aftercare

Customers Include:

  • Domestic carers
  • Alzheimer’s Society
  • Police
  • Local government councils
  • Care homes, Schools
  • Rehabilitation centers
  • Cautious parents
  • Travellers / Employers

Buying a GPS Tracker for dementia, Alzheimer's or elderly wandering is difficult - as well as choosing a product, you will need to get your head around how to use it, persuade someone to carry it with them, and maybe even have to explain things to care staff or other family members. Even with a great product, you may have specific needs, concerns, or issues that arise. 

We understand! Which is why we try to respond to queries as quick as we can, and have a thorough working knowledge of our products to ensure you get the best answers. 

All of our testimonials are real, verifiable, and were sent in without our asking for them. 



“Your customer service is a credit to you. Will certainly tell my friends about you.”Steve


“Outstanding customer service! Thank you so much”Karen, 2016
“The customer service and aftercare with this company is excellent. I have had a couple of queries & their on line service response is quick and extremely helpful. Many thanks would highly recommend”Susan, 2016
“Thanks very much for your outstanding service, my GPS tracker arrived the next day. I shall certainly use you again, and praise your service to my friends.”Mr Marshall
“The tracker came almost instantly, the instruction booklet gave full and straightforward details and the tracker has proved its worth from day one. And now, thanks to your quick and helpful response I no longer have that ‘niggle’- it’s just as it says- you really are there to help! Full marks all round! Thank you!”Barbara, 2016
“I have to say that you offer customer service that is well beyond the norm; have you tried ringing EE or Vodafone recently!! All the best”PG
“Thank you for the promptness in shipping out and delivering the new GPS. I received it today. It is working well and has already been activated. Thanks again for your wonderful product and your incredible service. I am completely satisfied and thoroughly impressed!”Mr Varnum, US, 2017
“Thank you very much for responding so quickly. I have tried what you suggested. Can I take this opportunity in thanking you for you help and assistance, you are an absolute star. Best wishes” Gary
“THANKS VERY MUCH FOR YOUR VERY EXPERT AND FAST RESPONSE TO MY ENQUIREYS. 10 STARS TO YOU. WITH THANKS”Mem
“I appreciate the effort in creating a website that clearly describes how to get the gps tracker set up and am further grateful for the very quick response in helping get this up and running fully.” Conrad

Learn more about our Stray Star GPS Tracker: packed with features, free pre-installed SIM card and plenty of great information, support and aftercare.